Call traffic
Traffic growth
Average calls per day with data, so part-months compare fairly. Labels show the change on the previous month with data.
How calls ended
"Hung up at greeting" means the caller rang off during the welcome message, before any phone rang.
Call report
Every figure respects the filters above. Change is against the row before.
Answer rate over time
Share of inbound calls answered, for each row of the report.
Missed calls by hour
Inbound calls per hour of the day, and how many were missed.
What happened next
For each missed inbound call, whether the caller was called back or got through within 7 days.
Missed-call rate by day and hour
Darker red means a bigger share of inbound calls went unanswered in that slot. Grey slots have fewer than 3 calls, shown as missed / total. Hover for the numbers.
Busiest times
Inbound call volume by day of week and hour.
By day of week
Average calls per day, split by direction.
Call length
Answered and connected calls, grouped by duration.
Who answered and made calls
The extension or handset that picked up inbound calls, or placed outbound ones. Click a column to sort.
By number
For inbound, the number the customer dialled. For outbound, the number or extension used.
By caller type
Inbound: whether the caller rang from a mobile or landline. Outbound: the network type recorded.